What’s New


MÄK Goes Green!

We’re proud to announce that we have launched an initiative at MÄK to become a greener company. A volunteer-based Green Team has been working to investigate ideas on how MAK can reduce our carbon footprint and do our part to save the environment. We’ve already made some impactful changes ― MÄK printers are set-up to print double-sided, we’ve provided employees reusable coffee mugs, and we have a turn off the lights campaign. In addition, MÄK will no longer be distributing hard copies of our manuals. As always, customers will have access to all of our manuals in soft-copy. We hope you join us in thinking Green!


Upcoming Webinars

Be sure to check out our upcoming webinars on VR-Vantage 1.2 and HLA Evolved. Click here to learn more.


MÄK Support Update ― OnTime Ticket Tracking

From Len Granowetter, Vice President, Product Division
As many of you know, we take great pride in the technical support that we provide to our customers, and we are always looking for ways to improve our responsiveness. So we’re pleased to announce that sometime in the next few weeks, we will be starting to use a new ticket-tracking tool called OnTime to help us manage our support process.

Let me assure you that although we are upgrading our tools, we are not changing our engineer-down-the-hall philosophy at all! We’ve always provided you with direct access to our developers, and we are continuing to do exactly that. But the new system will help our growing development team manage our conversations with our growing customer base.

The new system will:

  • Give you immediate feedback that we have received your request
  • Update you on the status of your issues
  • Ensure that no items ever fall through the cracks
  • Allow us to more effectively handle queries about multiple products in a single email
  • Help us understand whether we’re living up to our own high expectations

Our new tools will not significantly change the way you interact with us. You will still send email to the same support@mak.com email address that you always have, and we will respond via email as usual. The only change you will notice right away is that each issue will be automatically assigned a ticket number. We will ask that you please include that ticket number in the subject of your emails throughout the conversation about that issue. (We’ll put the ticket number in the subject of our emails to you, so you just need to hit Reply).

In the future, we are also considering rolling out a web-based customer support portal, that you can use to check the status of your open issues, introduce new ones, or add to existing conversations. We’ll let you know when plans for the portal become more firm.

In the meantime, we anticipate a smooth transition to the new ticket-tracking system. But please let us know if you notice any glitches! And thanks again for using MÄK products.

Please check out the blog from Jim Kogler, Product Manager for Link Products. It has some more details about our technical support process, strategy, and history. You can find it here: http://www.mak.com/blog/


MÄK Releases VR-Exchange 1.6

MÄK is pleased to announce the release of VR-Exchange 1.6. This is a Feature Release with many significant new features and enhancements including the following:

  • Full support for DIS ― Version 1.6 is now MÄK’s premier DIS/HLA Gateway replacing the MÄK FOM Agile Gateway
  • Advanced Filtering ― You can now filter on Object IDs using wildcards such as ‘*’ and ‘?’
  • Publication Conditions ― Define which attributes must be valid before publication
  • More Translators ― This release includes translators for MÄK custom PDUs like View Control and Logger Control. It also includes support for Logistics PDU among others.