Why is our support so good? First, our product support is handled directly by the product developers. This gives our customers access to the person who likely wrote the code they need help with and gives our developers insight into customers’ challenges firsthand. 

Beyond direct access to our engineers, MAK also provides extensive online resources to ensure customers can find what they need—whenever they need it— available through mak.com. Every year we debate whether to limit the amount of information anyone can access on our website, from our API documentation to our list of known issues. Every year the answer is always, “why would we do that?!” MAK is honest (sometimes to a fault 😊) and providing insight into MAK ONE, warts and all, is in our DNA. 

If you haven’t checked out the all the information available on mak.com, here’s a quick primer:

• The Support Portal is a gateway to MAK’s Jira-hosted Customer Support Portal, where our customers get world-renowned support for MAK ONE products with access to the engineers who develop the software.
• Our Self Help Resources provide a wealth of information you can browse on your own, including product documentation, hardware recommendations, bonus downloads, and so much more. 
• The MAK ONE Knowledgebase is a confluence-based searchable database where you can find answers to the most frequently asked support questions, solutions to known issues, and tips and tricks for how to get the most of our MAK’s Excellent Technical Support. 

Whether you need direct help from a developer, detailed documentation, or self-service resources, we want you to get the most out of MAK ONE. Explore our support pages and see why MAK is known as ‘Your Engineer Down the Hall’!